Sign in

Terms of Service

Version 1 · Effective from Oct 7, 2026

These terms apply between you and KITC, Prishtinë, Kosovë, when you use the learning platform https://kitc.bubblelms.com. By creating an account you accept them. How we handle personal data is explained in the Privacy Policy.

1. Your account

  • Give correct information and keep it up to date.
  • An account is personal: do not share your password or let others use your account.
  • Tell us at [email protected] if you suspect that someone else uses your account.
  • Users under 16 need the consent of a parent or guardian.

2. Courses and live classes

Each course page describes the content, format, schedule and price. Instructors are responsible for the content of their courses. We may change a schedule for good reason; we will tell you in time. If we cancel a course you paid for, the Refund Policy applies.

3. Prices and payment

  • Prices are shown on each course. Payments are made in euro; a price shown in another currency is for information only.
  • You can pay by card (through our payment provider), by bank transfer, in cash at our office, or from your wallet balance, as offered for each course. Some courses can be paid monthly, as described on the course.
  • Access to a paid course starts once the payment is confirmed. Invoices are issued electronically.

4. Refunds

Refunds are described in the Refund Policy.

5. Using the platform

You may not:

  • share your access, or copy, record or redistribute course materials or live classes without permission;
  • post unlawful, offensive or misleading content, or harass other participants;
  • try to get around security measures or access data that is not meant for you.

6. Course materials

Course materials belong to their instructors or to KITC. You receive a personal, non-transferable right to use them for your own learning.

7. Your content

You remain the owner of the comments and reviews you write. You allow us to show them on the platform. We may remove content that breaks these terms.

8. Certificates

A certificate is issued when you meet the requirements of the course. Anyone you show it to can check that it is genuine on the platform.

9. Availability

We work to keep the platform available, but maintenance or technical problems can interrupt it. We announce planned maintenance when we can.

10. Closing or suspending an account

You can close your account at any time from your profile. We may suspend an account that seriously or repeatedly breaks these terms; where possible we warn you first and explain why.

11. Liability

We are liable as required by law. Nothing in these terms limits the rights you have as a consumer under mandatory law.

12. Changes to these terms

Every version is published with its date. If a change affects you materially, you are asked to accept the new version the next time you sign in; if you do not accept it, you can close your account.

13. Applicable law and complaints

These terms are governed by the laws of the Republic of Kosovo. If you are a consumer, you keep the protection of the mandatory law of the country where you live. Please contact us first at [email protected]; we will try to resolve any complaint quickly.